Cordial Call Center


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Cordial Call Center is an offshore Spanish/English speaking outsourcing provider of innovative call / contact center services located in Mexico right a the southern border. We are specialized in the Latin and Anglo market. Whether you are looking to promote your products or services agressively to the American or Latin population in USA at the lowest cost and maximum efficiency, provide support to your existing customers or to extend your present resources offshore, we can contribute to your success. Our experience in USA English - Spanish-Latin market of six years up to date in call -center outsourcing will get you to the right familiarization, appropriate strategies and resources that best satisfies your business objectives.

Benefits

• Focus on English and Spanish speaking markets at lowest cost and maximum performance.
• Focus on your core competencies. Outsourcing frees up valuable time for you and your key employees, making your business more efficient and profitable.
• Increase your sales, offering your company services to both markets: American and Hispanic people in US.
• Reduce your costs of Customer Relationship Management (CRM),Lead Generation, sales, and other business process outsourcing (BPO) call center and telemarketing related services that can be outsourced:

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Eliminate the cost of inefficiencies associated with potential downtime and scheduling conflicts with off-peak hours.

----The inbound call center or outbound telemarketing agency exists as a virtual extension of your business.

----The cost of buying, maintaining, and updating telephony equipment is high. Outsourcing offers you access to leading edge technology and state-of-the-art equipment.

----Gain a team of experienced experts! They do this day in and day out.

----Service agencies provide detailed call results to you on a daily basis.

----Eliminate the expense of recruiting, training and maintaining a call center staff, who are often difficult to hire and have a propensity to be short-term employees.

----The Human Resource function prides itself in creating a truly world-class environment of passion towards excellence in work, career enhancement and leadership development. Almost a third of our employee workforce comes through referrals, reflecting the high degree of personal and professional satisfaction they achieve at Cordial Call Center.

----Training at Cordial Call Center revolves around the myriad facets of voice and accent, product and soft skills development. We from time to time bring onboard, internationally certified trainers who deliver client specific and Cordial’s generic training modules. Finally, the management team retains high quality of understanding and experience of operating in the International business environment. This enables quick resolution of problems and allows for greater flexibility removing potential problems.

Hermosillo, Sonora, Mexico

Phone 1- 866 218 70 19 from USA
Phone +52 (662) 289 09 34 (International)

E-mail: contacto@cordialcallcenter.com