At Cordial we are focused on Quality and Results. Results start and end on the Call Center Floor – the Agents. Cordial continually focuses on monitoring and coaching agents for improvement.

OUR ADVANTAGES

• Only one hundred stations
Being a medium size Contact Center gives great flexibility, control and performance. We normally do not have more than two - three clients simultaneously.

• English-speaking Agents
Being right at the border, we have many people that speaks English fluently. American accent is key when performance is key.

• Native Spanish-speaking Agents
When hiring Cordial Call Center services, your company will have access to Spanish-speaking agents who are trained under the highest standards in order to assist your customers with the best communicational conditions; thus, adding value to the communication between your company and your customers.

• Partial or total campaign design.
Recommendation of Media that should be used in regards to promotional purposes, negotiation with different types of mass media organizations who are targeted specifically towards the Spanish speaking sector, elaboration of professionals sales scripts on any given product or service. All of the previously mentioned factors are based on the fact that we will have continuous communication with your executives as well as a deep knowledge of anything being offered.

• Experience in Call Center Services
Cordial Call Center has gained more than 15 years of experience in call center services, meeting the needs of clients, carrying out telemarketing campaigns, implementing help desks, and administering agents for customer service under quality standards and professionalism.

• Telecommunications Expertise
Through the Cordial Call Center services, your company has access to the whole Cisco telecommunications and technological infrastructure, enabling us to offer a superior service at a competitive price, available in Latin America and United States.

• Standardizing Customer Services
We guarantee the level of service that your company expects and requires, through less response time, and more professionalism.
We standardize the way our agents provide the assistance in order that your customers always receive the same service and information. Additionally, they are permanently monitored in order to maintain the highest level of service and assistance.

• Capacity to React to Variable Demands
Our company has the necessary infrastructure and technology for adapting to our customers' demands. For companies conducting campaigns or showing cyclicality in their sales and turnover, we are in a position to distribute resources in a dynamic and flexible way, with shorter deadlines for implementation.

• Reliability
Maximum safety in the handling of information on customers, and in the operation of its services, due to the fact that Cordial Call Center has state-of-the-art technology, double data back-up, and a permanent communication with your company and its customers.

• Permanent Technological Innovation
We update your company's telecommunications and systems technology on a continuous basis for an efficient administration of the contacts with yours customers.

• Management Reports
Our clients receive reports on service and assistance levels on a regular basis. With these reports, your company is able to make strategic decisions considering the requirements of your customers.