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Cordial Call Center is an offshore Spanish/English speaking outsourcing provider of innovative call / contact center services located in Mexico right a the southern border. We are specialized in the Latin and Anglo market. Whether you are looking to promote your products or services agressively to the American or Latin population in USA at the lowest cost and maximum efficiency, provide support to your existing customers or to extend your present resources offshore, we can contribute to your success. Our experience in USA English - Spanish-Latin market of six years up to date in call -center outsourcing will get you to the right familiarization, appropriate strategies and resources that best satisfies your business objectives.
 
Services
 

Committed to Excellence
Cordial offers its customers cost effective, flexible service in a personal and professional environment. Answering calls since 1980, Cordial is managed by its owner who has been with the business over 10 years. We are Committed to Excellence. Located in Hermosillo, Sonora, Mexico, we would be happy to share our successes with you.

Sales/Order Processing
Whether your campaign is large or small,
we can provide round-the-clock service for your catalogs, brochures, direct mail, coupon, space advertising, specialized promotions, TV, radio and infomercials. Our services include accurate order entry, instant or batched credit card verification, multiple product options, product upsell, product up-sells.
Lead Generation/Qualification
Requests for a brochure, catalog, estimate, or a sales lead from an advertisement are turned over to a sales representative, distributor or dealer for follow-up and close.
Customer Service
Our superior staff has the training and skills to represent your business and handle inbound customer service inquiries, billing inquiries, receipt of damaged product, or inventory questions.
Employment Screening
Cordial can effectively manage all aspects of applicant screening from the incoming prospect’s call to database management and reporting.
Reservations
Registrations for classes, events, auctions can be handled smoothly with exceptional database management and reporting.
Off Premise Receptionist
Professional call answering, screening and transferring as appropriate for your business needs.
Interactive Voice Services
Callers can be greeted with pre-announcements offering options for directing their calls. Other options include introductory custom special offers, company information, or mid-call routing to product help. All options include one touch to receptionist!
Disaster Recovery Services
Prepare in advance for unexpected disasters. Cordial can help formulate a plan so that your phone lines will be answered in the event of an emergency.
Cross-selling/Upselling
Whether your campaign is large or small, we can provide round-the-clock service for your catalogs, brochures, direct mail, coupon, space advertising, specialized promotions, TV, radio and infomercials. Our services include accurate order entry, instant or batched credit card verification, multiple product options, product upsell, product cross-sell, complex shipping tables and tax formulas.
Email Response
Cordial can triage, forward and respond to inquiries by email.
Bilingual English/Spanish 24 x 7 x 365
Our multi-cultural staff is able to handle inquiries from any Spanish speaking caller, 24 x 7 x 365.
Database Management
Caller, client and order information can be imported, updated, maintained and reported on for you. Our software system encompasses automatic database lookup features.
Flexible Data Delivery and Custom Reporting
Reports and information can be delivered via fax, email, FTP. This information can be dispatched as received, hourly, weekly, monthly or when a project is complete. Standard and custom reports are available for review..
Literature Fulfillment
Invoicing, statements and individualized letter confirmations.
Credit Card Services
Whether your campaign is large or small, we can provide round-the-clock service for your catalogs, brochures, direct mail, coupon, space advertising, specialized promotions, TV, radio and infomercials. Our services include accurate order entry, instant or batched credit card verification, multiple product options, product upsell, product cross-sell, complex shipping tables and tax formulas.
• Inbound Customer Service
• Inbound Telemarketing / Telesales
• Event Registration
• Help-Desk Support
• 800 Toll-Free Service
 
• Automated Voice Messaging
• Outbound Telemarketing/ Telesales
• Appointment Reminders
• Claims Reporting
• Database Cleansing

----With our vision, client focus, and a commitment to operational excellence, Cordial Call Central has become the premier provider of diversified business process and outsourcing services offering innovative and effective solutions for clients around the world.

----We manage programs with rigorous processes and procedures to integrate all program components into one seamless operation. We deliver added value to customer-contact at every stage of the customer lifecycle, from acquisition to cross selling, customer care to help desk and technical support to receivables management. Every detail of every contact focuses on increasing customer value and loyalty.

Hermosillo, Sonora, Mexico
Phone 1- 866 218 70 19 from USA
Phone +52 (662) 289 09 34 (International)

 
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